My time at Heartlake gave me the opportunity to support patients at the intersection of care, technology, and administration. I discovered how vital communication, empathy, and detail are in a clinical setting.

• Assisted 200+ patients with preparation and comfort during imaging procedures.

• Reduced no-show rates through effective reminder calls and scheduling.

• Maintained strict infection-control practices through sterilization and hygiene protocols.

• Delivered diagnostic reports with accuracy, discretion, and confidentiality compliance.

• Adapted quickly to fast-paced environments, balancing patient care with operational efficiency.